Frequently Asked Questions

Everything you need to know about shopping at Dover Street Market.

What is your return policy for high-fashion items?

We accept returns within 14 days of delivery. Items must be in their original condition, unworn, and with all designer tags and security seals intact. Please note that certain limited-edition collaborations may be final sale.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide via premium couriers. Shipping costs and delivery times vary by location and are calculated at checkout.

How can I be sure the products are authentic?

Dover Street Market is an authorized retailer for every brand we carry. All products are sourced directly from the fashion houses and designers, ensuring 100% authenticity.

Can I cancel or modify my order after it has been placed?

Due to our rapid processing times, we are unable to modify or cancel orders once they have been confirmed. Please review your cart carefully before completing your purchase.

How do I track my delivery?

Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the courier's website to monitor your shipment's progress.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Google Pay.